Skip to main content

Terms & Conditions

Reservation Policy

Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed, and the room may be reassigned. We will charge your credit card 4 days before your check in date.  The hotel has the right to cancel your reservation if we do not receive the Pre-Payment Deposit. We will send you a cancellation confirmation via email immediately after cancelling your booking.

Check-in / Check-out / Business Hours

  • Open 24 hours a day, seven days a week.
  • Check-in time: 3:00 p.m. We’ll be ready for you.
  • Check-out time: 11:00 a.m. Seize the day, friend!

Cancellation Policy

Life happens. We get that. Reservations are fully refundable up to 5 days prior to check-in.  The total price of the reservation will be charged right away after that point.  Your card will be charged the full amount of your stay 4 days prior to check in.  Rarely can we make any exceptions to this.

Smoking & Damage Policy

Breathe easy. The Penn  is a non-smoking property. This applies to both traditional smoking methods and all electronic delivery systems, including vapes, vaporizers, vape pens, hookah pens, electronic cigarettes (e-cigarettes or e-cigs), e-pipes, and any variations of the foregoing regardless of the product’s name. Any smoking in the rooms or strong lingering smoking scents in rooms will result in a disappointed look and a £100 room cleaning fee.

Please Note: Immediate termination of your stay is possible if:

  • More guests stay in the property than agreed.
  • Excessive noise is made in the evening hours or at night.
  • Sub-letting the property you have rented (or giving it to other people). The number of people residing in the room should be the same as confirmed in the booking. Accommodation for additional guests may be requested
 at £150 charge for each additional guest per night will be charged. We reserve the right to cancel any reservation, without refund, if an unconfirmed number of people stay overnight in the room.
  • The Penn does not allow any pets in the rooms without prior booking. A £70 fine will be charged if pets are accommodated in the rooms without prior booking.
  • The Penn rooms are located in a residential area in Windermere town centre. All our guests are asked to respect the property and privacy of the neighbours and to not make any excessive noise between the hours of 22:00 and 08:00. This rule is applied so any late and loud partying is not, unfortunately, permitted.
  • The Penn is not responsible for lost or forgotten personal things at the premises.

Damages

During your stay, the room and all equipment and furniture should be treated with care and kept in order. Immediate notification to The Penn staff will be expected of any damages or breakages in the room. You (The Tenant) are financially responsible for any damage to the apartment. This includes losses caused by you (The Tenant) or a third party’s negligent actions and behaviour. A summary check will be made of the room at check-out time. However, a more detailed review of the condition of the apartment and all equipment and facilities will be made soon after check-out and before another guest occupies the room. The Tenant is responsible for any damages or breakages found that are over and above normal wear and tear and usage. In this case, a detailed statement of damage along with an invoice for the repair or replacement cost will be sent by email or fax immediately. Any costs will be deducted from the deposit immediately if this is still possible or charged on the credit card used to make the booking. Any costs will be claimed by return if they are greater than the deposit or where the deposit has already been returned. Please note, immediate notification after check-out of any damages to, breakages in or issues with the room is expected.

Children Policy

One child under 2 years old stays free of charge, please ask for children’s cots/cribs.

Pet Policy

Are we pet friendly? You bet! A maximum of two pets are allowed per room. £35 additional charge per pet. Just make sure your furry friends do their business outside and stay on a leash when outside the room.  Pets cannot be left unattended in rooms at any time.

Room Policy

We want you to have a great time when you are here. But if things get too crazy, we go by the old-school rule of ‘you break it, you buy it’ and property damages or missing items will be charged to your credit card at market value.  Sing your heart out and have passionate conversation all day long, but from 10:00 p.m. to 7:00 a.m. the whole property goes into hush mode for what we like to call quiet time (or sleep time).

Parking Policy

We have limited car parking on site.  By parking a vehicle at our facility, you (and your guests) are doing so on your own accord. The hotel does not take responsibility or accept liability for damage, accident or loss to your vehicle or personal property.  But guess what? We’ve got state-of-the-art surveillance cameras watching over the parking lot so, should anything seem amiss, let us know, and we’ll check out the footage. And if you plan on leaving your car in our parking lot for a while, not problem, just let us know, otherwise we do reserve the right to tow vehicles.

Room Cleaning Policy

Room refreshes will not be offered during stays. Should you need fresh towels or linen, please email info@the-penn.com



Guest Safety Policy

As part of our commitment to guest safety, employees will not disclose the identity, room number or presence of a guest to anyone other than appropriate law enforcement. This includes the taking of or delivery of messages or indirect forwarding of phone calls. It is the responsibility of guests to communicate their presence and room number to any person they wish to receive calls or visits from.
Safety cameras are used throughout the premises, and anyone on our property may be recorded.

House Rules

  • Smoking is not allowed.
  • Pets are allowed by request.
  • Parties/events are not allowed.
  • Quiet hours are between 10:00 PM and 7:00 AM.